How do I get the most out of my home security? We answer your questions..

A Home Security System can bring a feeling of safety and relief to homeowners, knowing your home is being protected. However, it can also be quite daunting to have new technology in and around your home.

Here are some of our frequently asked questions, which may help when deciding to install a home security system:

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1. Is CCTV good enough to view night time images? Yes, due to their infrared imaging, they provide clear images both day and at night time, when they use special infrared LEDs to cast a red light to identify moving objects. If you’re cameras are old, or inherited with your house, it might be worth checking the images your camera returns and upgrading if necessary to a good all round day and night camera to help you sleep soundly at night. 

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2. Can I view my cameras remotely? Yes, wherever you are in the world you can check all of your cameras on our smart, security app, downloadable on mobile and tablet devices. We can set this up for you anytime, and is provided FREE to our customers, please call us for a proposal on: 01235 413823.


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3. What guarantees do we provide? A standard 12 month guarantee, to all our customers. However, we also provide a 5 years extended guarantee with our annual service package of £110+VAT. This also includes no call out charges and we will rectify any faulty equipment or make changes to direction of cameras where needed as part of our maintenance and service package to our customers. Keeping you safe in your home without the headache of hidden costs. We pride ourselves on giving our customers absolute transparency in what we offer and a first class customer service, whenever you need us. It’s what makes our company unique.


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4. Can I have alerts sent to my phone for my intruder alarm? Yes, our smart security app on your mobile can let you gain access to, and control your CCTV and home security alarm 24 hours a day, 7 days a week. It’s one of the services our clients really appreciate having, as one of the main concerns people have is when their alarm is set off while they’re away from home which can be easily remedied without needing a key-holder to gain entry to your property. 

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5. Can I have additional key fobs for my cleaner? Yes, not a problem. It will incur a small charge to purchase additional fobs, but you can have as many as you would like. We are also here in case you need any replacements, should you lose or damage one.


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6. Can I have a separate code for cleaner? Yes, and giving staff or key people in your life a separate code is a great way of keeping your premises protected. We can set this up for you at home or, if you prefer, we can show you how to do this yourself and monitor who comes and goes via the mobile app.


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7. I’m out of the country for long periods of time, what if the alarm goes off? We suggest you nominate two key holders and set up with a monitoring station that will call them in the event of an emergency, alternatively provide a neighbour with a spare key fob and our details to call in the event of an incident.

We’re here for you all year round. For a FREE no obligation quote for all your home security requirements, please call us on: 01235 413823 or simply book your perfect quotation slot on our website here.

Join us for more great security tips and advice @whitehorsealarm 

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How secure is your company? Check out these 5 ways to secure your business

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Door access – make it a priority

Commercial Security – 5 ways to secure your business

Having a security system in place not only protects your commercial property, it also helps safeguard staff whilst in the workplace and after they have left for the day. For businesses up and down the country, we’d recommend working with a local security company who can find the best security solutions, with minimal disruption to you and your staff.

Whether you have had a security breach in the past or are looking to install a robust system into your commercial premises for peace of mind  White Horse Fire & Security have put together 5 ways to secure your business:

  1. Door access – Choosing a security system for your front and rear doors, basement entrances or reception is a simple but effective way of knowing exactly who is entering your commercial property and restricting unwanted visitors. There are a range of professional door security products and solutions available including: swipe card and toggle systems for staff and visitors allowing entry into an external or internal door. Keypad code access is commonly used and very effective when the codes are regularly changed. Staff personal identification products give a visual indication who is a member of staff and who is a scheduled visitor. New staff can easily be added to or removed from the system. Door security systems can be integrated with your current systems in place or can be switched over from your current provider.
  2. Intruder alarms – These are an audio device that start when one of the motion sensors detect movement within one of your secure zones. If an alarm is triggered, the main control panel will indicate which secure zone has detected movement. Alarms like these can be set up to alert a member of staff that a specific sensitive area has been entered and it can also alert you when an intruder has entered the commercial property, outside working hours. So what happens if the intruder alarm is triggered? For the ultimate protection White Horse Fire & Security can make sure when your intruder alarm is triggered, the local police will be at your commercial property in a matter of minuets.
  3. Commercial CCTV – is a well known and trusted way of helping keep an eye on your property. CCTV can give you great coverage from the boundaries of your property, garages, outside office space, car parks, lock ups, storage spaces and small internal spaces. White Horse Fire & Security offer a fully integrated app on your phone or tablet, giving you 24/7 surveillance even when you’re away on business. Work with your security company to get the most out of your cameras and images. When choosing a security company, make sure your cameras are all set up correctly and tested to meet your specific needs. For larger commercial premises, your CCTV system can be hard wired or managed centrally via a hub, so no need for miles of untidy cabling.

  4. Gates, barriers, turnstiles – each business has its unique business security needs to help keep commercial property secure and there are lots of vehicle security products on the market to help with this. Audio/ intercom systems and monitored gates have become very popular with larger businesses and those with many different buildings to cover. If you own a large commercial property, an automated gate with intercom system can give staff an efficient and effective way of allowing visitors to enter your property and at the push of a button staff can grant permission to enter. Vehicle registrations and daily deliveries are easily managed and tracked via these systems. Like White Horse Fire & Security, your security company should carry out 6 monthly maintenance checks on your security fixtures such as barriers and hydraulic fluid checks etc to make sure they remain in full working order.

Whatever your commercial security needs, a good security company can help protect your premises and help safeguard your staff. White Horse Fire and Security are SSAIB Certified for 24hr police response and we are here for you 24/7. We offer a 5 year guarantee and no call out charge with our maintenance package.

Call Helen today to arrange a FREE quote: 01235 413823